All orders are processed within 4 to 7 days of order by the carrier chosen based on your location and the fastest service available. The usual delivery time is 15 to 21 business days except for countries outside Europe, USA, Canada and UK where the delivery time frame is 30-45 days, but you may receive your items much sooner. All orders are shipped with a tracking number, so you can follow them every step of the way! Packages may experience delays beyond our control, such as delays due to customs or postal delays.
If you have opted for express shipping, the delivery time is 10-15 days but packages may experience delays beyond our control, such as delays due to customs or postal delays.
COVID-19: our couriers are operating at their regular speeds. We are seeing delays during customs processing at certain ports of entry. We ask for your patience at this time as we are all working very hard to ensure that your order makes it to you.
If you have any questions regarding the status of your order please contact us at firstname.lastname@example.org
Our customer support team is always here to help!
It is the responsibility of the buyer to ensure that the address and other shipping information is entered correctly. We are unable to change any information once your order has been placed. Cylexo will not be held responsible for packages that are sent to the wrong address that the buyer has entered.
If a package is returned as non-deliverable a processing and handling fee of $7.00 will be deducted from the net amount of your refund. Shipping fees are non-refundable.
If you refuse a package from Cylexo, processing and handling fee of $7.00 will be deducted from the net amount of your refund. Shipping fees are non-refundable.
If the tracking information for your package states that it is delivered and you have not received it - please contact the courier stated in your shipment confirmation. Cylexo does not issue refunds for packages that are marked as delivered. Cylexo is not responsible for packages that have been lost or stolen in transit.
Please note: we cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government.
We currently have warehouses located in Belgium and USA. Orders are shipped from the warehouse that has product availability.
Items will only be processed Monday - Friday and will not be processed on weekends or holidays. Shipping estimates do not include processing times, weekends or holidays.
Delivery times are estimates and do not include unanticipated courier delays. Please add 1 - 3 business days to our shipping estimates for rural addresses.
If we ask your phone number or your ID number before shipping your order, this is because as part of your country shipping requirements we need this information otherwise you are fully responsible if the parcel is not delivered on time or delivered at all.