FAQs

Frequently Asked Questions

Can I use it if I have osteoarthritis?

Absolutely. Cylexo has been designed to relieve all types of neck pain. Electrosimulation is ideal to stimulate the nerves and relax the painful points.

Is the Cylexo massager quiet?

A 100%. We have designed this one so that you can use it in all tranquility and discretion. It does not make any noise during its use.

Is it heavy to transport?

You won't even feel it! This one weighs only 400g. It is therefore very easy to carry and pleasant to wear.

Can I charge it via USB?

Yes, our massager can be recharged by any micro-USB.

Is it easy to transport?

Absolutely! Its featherweight of 400g combined with its small size make the Cylexo massager really portable and discreet.

Can I use it while sleeping or resting?

Yes absolutely! The Cylexo massager takes the shape of your neck and therefore adapts perfectly to it. It will stop automatically after 15 minutes so you don't have to worry about it.

How to use it?

Using the Cylexo intelligent massager is very simple: put it around your neck and choose your favorite massage program with its remote control. Each program has a different objective: relaxation, relaxation, nervous stimulation. Choose your level of resistance among the 15 proposals via the remote control. The 1600 mAh battery has an incredible autonomy: enjoy 30 massages of 15 minutes.

Will I feel instant relief?

Yes, the effect is immediate. However, we recommend several regular 15-minute sessions per day for optimal results.

How many 15-minute sessions per day do I need to do for this to be effective?

We recommend between 1-5 sessions of 15 minutes per day. 

Shipping and delivery

What are the delivery times?

We ship worldwide for FREE! Delivery times are 5-20 days worldwide depending on where you live. However, we make sure you can track your order for extra peace of mind. More information is available in the Shipping and Delivery section.

Where are you from?

Our company is based in Belgium. We deliver our products directly from our suppliers located in Asia and Europe.

Who delivers my packages?

Your packages are delivered by the responsible local post office.

Where can I track my order?

You can use the Track My Order section on our website or any other tracking website and use your personal tracking code provided with your order once it is shipped.

What happens if no one is home?

Our items will be left in your mailbox whenever possible. Otherwise, your package will be dropped off at your post office where you can pick it up.

I have the wrong delivery address, what should I do?

If your order has not yet been sent, contact us immediately and we will be happy to update your information. Otherwise, and in accordance with our general conditions of sale, once the order has been sent from our warehouse, no further changes can be made.

Some items are missing from my orders, where are they?

We work with several suppliers, when you place an order, each supplier deals with a particular product. If you order 5 different items, you will receive 5 different packages and they will arrive at different times (some will be faster than others). However, if you order the same product 3 times, they will all be sent in one package.

Payment

Is your site 100% safe and secure?

This site is 100% secure, and here's why: First of all, the site you are visiting is on an HTTPS server (the little padlock on the left of the URL of this page is there to remind you). Moreover, many sites only secure their shopping carts and everything related to the payment of orders. On this site, all pages are secure and therefore cannot be targeted by malware or hackers. Finally, we use Stripe, which is a reference in terms of security for Internet transactions.

What are the methods of payment?

You can currently pay by credit card, PayPal or Apple Pay and Google Pay on our website. We do not accept bank checks, wire transfers or payments on receipt.

Refunds

What should I do if I am not satisfied with my product?

Cylexo comes with an unconditional 100% money back guarantee. There are absolutely no conditions, no forms to fill out, nothing to prove and we promise not to question you. If you do not have a positive experience for any reason, we will do everything we can to ensure that you are 100% satisfied with your purchase. See the Warranty page for more details.